With telehealth services becoming a vital part of healthcare in Australia, many individuals are now accessing online exercise physiology to manage their health and wellbeing from the comfort of home. Whether you’re dealing with a chronic condition, recovering from surgery, or working on mobility and strength, online consultations with an Accredited Exercise Physiologist (AEP) can be just as effective as in-person sessions.
One of the most common questions people ask is: Do I need a referral to book an online exercise physiology appointment? The answer depends on how you intend to access the service and whether you plan to claim a rebate through Medicare, the NDIS, or private health insurance.
What Is Online Exercise Physiology?
Exercise physiology is a specialised field that focuses on the use of exercise to prevent and manage chronic disease, improve physical function, enhance mental health, and support recovery from illness or injury. Exercise physiologists work with clients across all age groups and conditions—including cardiovascular disease, diabetes, musculoskeletal issues, obesity, cancer, neurological disorders, and mental health concerns.
Online exercise physiology, also known as telehealth exercise physiology, involves delivering these services remotely through secure video conferencing platforms. This method offers:
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Initial assessments to evaluate health status, movement capacity, and fitness
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Individualised exercise programs designed based on your goals and limitations
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Demonstration of exercises using video guidance
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Real-time feedback and progression of your exercise plan
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Education and self-management strategies to build long-term results
Clients can use a smartphone, tablet, or computer to participate, often needing only a safe space to move and basic equipment like resistance bands or household items.
Benefits of Online Exercise Physiology
Online delivery makes this valuable service accessible to more Australians, especially those who:
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Live in regional, rural, or remote areas with limited local providers
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Experience mobility issues, illness, or transport limitations
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Have busy schedules or family commitments making clinic visits difficult
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Prefer the convenience and privacy of home-based support
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Are at risk of infection and seek contact-free services
Research supports that online delivery of exercise physiology can be just as effective as in-person treatment for many conditions—provided the program is tailored, supervised, and delivered by a qualified professional.
Is a Referral Required?
Self-Funded (Private Clients)
If you’re paying privately, no referral is required. You can contact an exercise physiology provider directly, including those who offer online-only services. This pathway is often chosen by individuals who want fast access or support without waiting for GP appointments.
Medicare (Chronic Disease Management Plan)
Under the Chronic Disease Management (CDM) program, Australians with a chronic condition (e.g., arthritis, diabetes, heart disease) may be eligible for up to five Medicare-subsidised allied health sessions per calendar year, including exercise physiology.
➡️ Referral required from your GP.
The GP will complete a Team Care Arrangement and issue a referral to an AEP under the appropriate Medicare item number. This can include online consultations as long as the provider offers telehealth services and includes it in their practice.
Department of Veterans’ Affairs (DVA)
Eligible DVA clients can access online exercise physiology with funding support.
➡️ A referral is required from a GP, medical specialist, or hospital discharge planner.
Telehealth services must meet the clinical standards set by DVA and be delivered by a registered provider.
Workers Compensation / Motor Accident Insurance
If your treatment is related to a workplace injury or a motor vehicle accident, exercise physiology can often be funded through an insurer.
➡️ A referral is usually required from your treating doctor or rehabilitation coordinator.
➡️ Prior approval from the insurer is also commonly needed before sessions—whether in-person or online—can begin.
Private Health Insurance
Exercise physiology is covered under many extras policies. Each insurer and policy is different, so:
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A referral is generally not required for online sessions
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Some health funds may ask for a treatment plan or provider letter for claims
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It’s recommended to confirm with your insurer before booking
Note that not all funds reimburse telehealth services equally, so checking if your policy covers online consultations is essential.
National Disability Insurance Scheme (NDIS)
NDIS participants may access exercise physiology under their plan if it aligns with their goals and is included under Improved Daily Living or Capacity Building supports.
➡️ No referral is needed if exercise physiology is already part of your NDIS plan.
➡️ Sessions, including telehealth, must be delivered by a registered or unregistered provider (depending on how your plan is managed).
NDIS-funded online services are highly effective for people with mobility challenges, autism, neurological disorders, or physical disabilities.
Choosing a Provider for Online Exercise Physiology
When booking an online appointment, ensure your provider is:
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A university-trained and ESSA-accredited AEP
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Experienced in telehealth delivery and online communication
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Able to provide a clear treatment plan and exercise instruction
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Using secure, reliable video conferencing platforms for privacy and safety
Many clinics now specialise in hybrid or fully online services, with added support such as digital exercise libraries, wearable tracking tools, and follow-up via apps or email.
Final Thoughts
Whether or not you need a referral for online exercise physiology depends on your circumstances:
| Funding Source | Referral Required? | Eligible for Online? |
|---|---|---|
| Self-Funded (Private) | ❌ No | ✅ Yes |
| Medicare (CDM Plan) | ✅ Yes | ✅ Yes |
| DVA | ✅ Yes | ✅ Yes |
| Workers Comp / TAC | ✅ Yes (usually) | ✅ Yes |
| Private Health Insurance | ❌ No (usually) | ✅ Yes (check policy) |
| NDIS | ❌ No (if plan includes) | ✅ Yes |
Online exercise physiology offers a flexible, accessible, and clinically sound way to stay active and manage your health. Whether you’re working on rehabilitation, managing a condition, or improving overall fitness, expert support is available—often without the need for a referral.
For the most accurate advice, speak with your GP or directly contact an accredited exercise physiologist offering online consultations. They can guide you on eligibility, funding options, and how to get started safely and effectively.
